Computer networks in small-medium businesses have become increasingly complex. Owners attempt to maintain their computer networks with limited resources. They face the challenges of multiple servers, remote office connectivity, electronic mail systems, and network printing. Many companies do not have a budget that will allow them to hire full-time IT personnel to assist with the everyday challenges. They are left helplessly relying on the reactive service or “break/fix” model. In other words, when they experience a problem with their network, they contact a consultant for assistance. Because the service is scheduled after the problem occurs, there is often downtime and productivity loss. In many circumstances, hardware replacements and software changes are required to correct the problem. This creates additional delays.
Many IT Consulting Firms have recognized the need for proactive monthly service plans, also referred to as managed services. These plans allow their customers to experience maximum uptime and a minimum number of support emergencies. Proactive support plans include routine maintenance of servers and network resources, helpdesk and technical liaison, scheduled on-site visits, business disruption avoidance and disaster recovery planning, secure remote data backup, backup of Exchange Mail Box, and discounts on installations and network upgrades. Proactive plans allow small–medium business owners to have peace of mind as if they had their own full-time IT support staff.
For more information on Proactive Monthly Support Plans and Server Maintenance Plans visit http://www.icssnj.com/